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Tuscany1275's profile
Tutor

Tutor

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4 Messages

Thu, Dec 5, 2019 5:00 PM

Horrible Disservice!!!!

AT&T locked my family in our home and refused to resolve the issue with their lock. Further communications were met with interactions from their dishonest and ‘less than intelligent’ support team who lied about billing adjustments etc. 

 

the BBB has been informed and their is a document being prepared for the Florida Secretary of Agriculture who handles consumer complaints. 

When we asked (on a recorded line) for an escalation, ‘Shereen’ (probably an alias) gave us the corporate address to send a letter!!!

Community Support

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5.2K Messages

3 years ago

@Tuscany1275  Hello. My apologies for any frustration. If you would like please click on my user name and then click "Send PM" to send me a private message with your name/account number/address and a bit more information on the issue and I would be happy to have one of our specialists look into this and contact you to resolve it. Thank you

Tutor

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4 Messages

3 years ago

Call me [edited for privacy – please do not post personal information]

Community Support

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5.2K Messages

3 years ago

@Tuscany1275  Hello. You posted your personal information publicly in the forum so it was auto removed. If you would like please click on my user name and then click "Send PM" to send me a private message with your name/account number/address and a bit more information on the issue and I would be happy to have one of our specialists look into this and contact you to resolve it. Thank you

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