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Mabelle2019's profile
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2 Messages

Mon, Nov 18, 2019 11:31 PM

connection timed out message

When I go to certain websites I get a connection timed out message before it loads. This only happens with certain sites. However some days this doesn't happen but most days it does. What could be the problem? I have done every troubleshooting suggestion that exists multiple times. Have new modem and router and still have problem.

ATTCares

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105.4K Messages

Il y a 3 y

We would love to help, @Mabelle2019.

There are multiple reasons why you might see a "the connection timed out" message when trying to access a website. The root of the problem is that the communication between your device and the servers for the site took too long to relay the information, so the connection was dropped due to the delay.

This is usually caused by one of the following:

  1. Your internet speed was too slow at the time to establish a good connection.
  2. The servers for the site you're trying to access are being overloaded by too many visitors.
  3. The device you're using wasn't able to process the requests due to too many programs running at once.

To find out what might be causing it, you can do a couple different things:

  1. Test your internet connection. If you see you aren't getting good speeds, we recommend you use our Troubleshoot & Resolve tool to get help.
  2. Try a different device. If you're able to access it with a different device on the same network, the issue could be with the device you're using. Make sure you don't have too many applications running at once, which will bog down your processor.

If this doesn't help, let us know more about your home network, so we can provide the best assistance.

John, AT&T Community Specialist

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2 Messages

Il y a 3 y

Hi John, I have had 2 ATT Techs come out and are still scratching their heads. I am connected to internet with good speeds. I can access most websites quickly, however, there are at least 4 that I use regularly that I can't access and get a connection timed out message. No device in house, pc, ipads, laptops can access these sites. You would think router problems. When I bypass router with only pc and modem, still have problem. have tried at least 3 new modems.  Myself and local ATT techs are at a loss. any help would be appreciated. I don't want to change from ATT to another ISP but may have to. Again, any ideas or suggestions is appreciated.

Contributor

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3 Messages

Il y a 1 m

Was your issue ever resolved? I have the same issue with a couple of important trusted sites and have tried evry trick in the book but keep getting connection has timed out as well. I did find that I could access the sites via my phone but only when I disconnected the phone from AT&T wifi so this leads me to think it is an AT&T problem, dunno.

(edited)

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