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(14846)
ATT Service at out home is HORRIBLE

The worst at freezing up, lost signal, and slow internet.   Do ai get reimbursed for this crappy service.....NOOOOOVERY UNHAPPY CUSTOMER, your days are numbered

Questions

 • U-verse TV

334

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Absolute worst customer service ever.

I actually did call the retention number after this. They did not even try to help. Not even mad at this point, and wasn't mad on that phone call. Just completely baffled this whole exchange even took place. It gets better as it goes along, complete with the threat of a cancellation fee at the end.

Questions

 • U-verse TV

102

2

0

0

Mr. Mercedes season 3 finale on Uverse

Does anybody know when they are going to replay the season 3 finale of Mr. Mercedes on U-Verse? My DVR is always set to record it at 6pm on Tuesday's but apparently it didn't record last night. So hopefully someone out there that is reading this can help me out since Mr. Mercedes does not appear on

Questions

 • U-verse TV

99

1

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Bill

Why is my bill  going up every three month ?

Questions

 • U-verse TV

62

3

0

0

How to cancel account?

called 1-800-288-2020 - they don't pick up

Questions

 • U-verse TV

67

0

0

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Fees Waved for U-Verse

Whom can I contact concerning fees for U-verse service that I was not to pay since I was not to pay due to moving from Direct-TV service back to U-Verse service?

Questions

 • U-verse TV

56

2

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0

Accepted Solution

Official Solution

Equipment Charges for U-Verse Equipment

Why is there a charge for $49.00 for each wireless receiver plus a $10.00 per month charge for each?

Questions

 • U-verse TV

63

1

0

0

Rewards Card Issues

We got our rewards cards and activated them, we decided to check the available balance and it said $0 was available with ZERO transaction history. I've been on hold (and am currently still on hold) for FOURTY minutes. These are very shady business practices, to offer X amount of money in rewards and

Questions

 • U-verse TV

42

1

0

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Rewards card

If I misplace my reward card how long will it take for me to get issued another one and how can I check my balance on it without the 16-digit card number?

Questions

 • U-verse TV

47

2

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Formal Complaint

How do i file a complaint on representative in Financial Services

Questions

 • U-verse TV

38

1

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Update every night?

My receiver 'updates' EVERY night at 11pm without fail. Is there a setting where I can change the time it does this, or is it something that needs to be fixed? It only seems to be the one receiver, the other two are fine. Very annoying to be in the middle of a show and it stops because the box has t

Questions

 • U-verse TV

80

2

0

0

Hallmark Drama channel on U verse

Will U verse be picking up hallmark drama channel?  Please!

Questions

 • U-verse TV

69

1

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Cable and internet are out

Been without cable and internet for a few hours now. No update on how soon it will be fixed. Hate that my development only allows ATT because I prefer Comcast. They offer bette rates, better services and actually resolve my issues. Any clue when my cable will be on again

Questions

 • U-verse TV

74

0

0

0

tv not working

across tv screen it saysdigital channel signal strength is lowant/cable:3 (cable)

Questions

 • U-verse TV

100

1

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0

cost

I currently have the U-200 package. What is the cost increase to move to the U-300 service?

Questions

 • U-verse TV

37

1

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(1043)
Why is direct/uverse/att dropping favorite channels?

Why is the company dropping everyone's favorite channels? Do you guys at the top not realize how many shows /series you have been depriving all customers of? We've watched these channels for years! What are you thinking? Over "negotiations"? Are these "negotiations" actually happening? I'm extremely

Questions

 • U-verse TV

1

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0

Why should we have to pay if att wont pay up!

I am still trying to figure why I cant watch channel weyi 25(I thought they made a deal) and now abc is leaving and maybe even fox, yeah its time to go some where else for real and we been with att to manybyears to count!!!!

Questions

 • U-verse TV

0

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NFL Network, Fox net Work

I am from Yukon Oklahoma, You have dropped NFL network and now I hear your dropping Fox network. This is unacceptable and I will be cancelling my service and going with a network that keeps the channels I pay for. You raise your rate but drop the channels that we pay for and you customer services is

Questions

 • U-verse TV

0

0

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AT&T VISA gift cards = $300

We were promised $300 VISA gift card by the AT&T rep. We got one $100 VISA gift card, went in to AT&T store and then were told three separate VISA gift cards would be sent. So we got the first one and have not received a second or third VISA gift card. Went back to AT&T store and spoke to rep who sa

Questions

 • U-verse TV

0

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Loss of paid channels

Finally got channel 5 back, but still missing 10,15 and 44 and still paying for them. Now you say we will lose our local channel 3 by friday??? This is unacceptable for a big company to RIP everyone off! Its football season and I am losing recorded programs! You still get your money, but do nothing

Questions

 • U-verse TV

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Trending Accepted Solutions (30 days)

(1824)

Accepted Solution

Official Solution

Press OK to watch U-Verse TV?

This has probably been answered a number of times, but forgive me, I haven't been able to find it.  When I power up my TV, I get an annoying screen that says to press OK to watch TV.  I mean, I pressed the power button on the remote because I want to watch TV, so why am I being asked if I want to wa

Questions

 • U-verse TV

6

27

0

Accepted Solution

Official Solution

Guide only says "Getting information"

The past couple days, the guide on our U-Verse TV will only say "Getting Information." We have reset and unplugged our modem multiple times and the problem still isn't resolved. This is extremely frustrating.

Questions

 • U-verse TV

5

19

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WHAT happened to logo TV I had it now it's gone?

WHAT happened to logo TV I had it now it's gone

Questions

 • U-verse TV

4

1

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Accepted Solution

Official Solution

How do you retrieve a deleted program on Uverse?

A program which was recorded on my DVR has accidentally been deleted.  Is there a way to retrieve the program?  I would appreciate any and ALL suggestions.  Thank YOU!

Questions

 • U-verse TV

4

1

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Accepted Solution

Official Solution

HOW TO WATCH UVERSE ON MY LAPTOP

How can I watch my Uverse on my laptop when I am not at home?

Questions

 • U-verse TV

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