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(14846)

Accepted Solution

Customer Service reps in online chat - see how stupid they are

AT&T : Hi, I’m AT&T’s automated virtual assistant. How can I help you today?Me : why is my new bill not showing 3 days after my cycle is up?AT&T :We found the following information which could be helpful:Why is my bill so high?Me : no, let me speak to a real personAT&T :So I can assist you further,

Questions

 • U-verse TV

74

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Recorded programs

Unable to watch recorded programs on mobile devices.

Questions

 • U-verse TV

74

2

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Ongoing issue

Have reached out to corporate office and was contacted by a woman by the name of Ramona who was working with me to try and resolve issue.  She was to follow up and did not hear back and just received a call from a collection company - the executive team failed me as well as the company - too big to

Questions

 • U-verse TV

91

2

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Showtime Series Removed from On-Demand

My wife and I were recently watching the Showtime series Murder in the Bayou On-Demand.   We noticed last night, the series is no longer there?  Why would you remove a series so soon?  Makes no sense to me!

Questions

 • U-verse TV

51

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Loyal AT&T Customer for over 15 years

Last month I contacted AT&T Uverse to renew my monthly discount.  I recently switched to AT&T Wireless earlier in the year and needed to maximize my bundled savings.  To my dismay I was told that AT&T was no longer offering discounts to retain customers.  Frankly, I was confused as to why AT&T would

Questions

 • U-verse TV

79

1

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Outage

Update

Questions

 • U-verse TV

39

1

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Chat dept refuses to honor a reduced rate offer I was given yesterday.

I received a written offer from your Chat line service yesterday to reduce my monthly rate for Uverse + Internet, and today they are refusing to honor it.  How can I get this implemented as committed by the ATT Chat rep yesterday?

Questions

 • U-verse TV

65

1

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Connecting Sony Home Theatre to my TV & U-Verse?

I’ve input all the Sony Audio Receiver codes & even tried the Audio Accessory codes to no avail. Also I tried to hook up my Apple TV to the TV. This all used to work on the old U-verse box. We can’t get any speakers working now. Any suggestions?

Questions

 • U-verse TV

76

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Bill

After promotion bill went from $134 to &209. Customer retention unable to help lower bill, of course will find another provider.

Questions

 • U-verse TV

126

5

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Why am I being charged?

I cancelled my Att uverse account. The same day I gathered up all the equipment and took it to ups to ship.  The same day!!! I then get these messages from Att that I didn’t turn equipment in. This is absolutely incorrect.    What am I suppose to do? Now it’s on collections and I 100% turned in the

Questions

 • U-verse TV

69

2

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Why am I being charged?

I cancelled my Att uverse account. The same day I gathered up all the equipment and took it to ups to ship.  The same day!!! I then get these messages from Att that I didn’t turn equipment in. This is absolutely incorrect.    What am I suppose to do? Now it’s on collections and I 100% turned in the

Questions

 • U-verse TV

30

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Delete cable tv subscription

I bought a tcl roku TVs day no longer access my att Uversr subscription. How do I delete this from the uversr services I purchase?

Questions

 • U-verse TV

58

1

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AspireTV

Why is AspireTV not being offered on U200?  I am on a fixed income and can only afford the U200 package, but I love the programming on AspireTV.  Will it ever be coming to U200 package?

Questions

 • U-verse TV

71

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Payment arrangements

How can I change my payment arrangements because I have an emergency

Questions

 • U-verse TV

49

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Nothing but problems

Don't know what ATT wants to keep my business? NOTHING BUT PROBLEMS AND OUTRAGIOUS CHARGES!!!

Questions

 • U-verse TV

90

2

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(1043)
Programming Notices for October

https://www.att.com/esupport/article.html#!/u-verse-tv/KM1333754   The former Fox RSN's will stay on: https://deadline.com/2019/10/former-fox-rsns-will-stay-on-directv-after-sinclair-att-strike-carriage-deal-1202762667/

Questions

 • U-verse TV

0

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COMMUNITY ANSWERS

I ask this before but I have so many of these answers I never found my answer. I signed up to get emails on the subjects people ask questions about, will I am getting hundreds a day and want to stop them is there a way to do that?

Questions

 • U-verse TV

0

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VISA gift cards promised

Was promised $300 VISA gift card and have received $100. Employee who signed us up has been no help, calling "customer service" has been a waste of time...three calls and on hold over 2 hours - on 4th call right now...on hold again. Website no help at all. So do I just give up? Do I give up and rip

Questions

 • U-verse TV

0

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PLEASE ADD JBS==> WE PAY ENOUGH, WHY CAN'T YOU ADD IT???? It's antisemitic not to!!!

I do not see why you cannot add the JBS????  How much can it cost you???  I am sure you have a large ETHNIC CLIENTELE in Los Angeles!!!

Questions

 • U-verse TV

0

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Codes don’t work

Moved to DirecTV

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 • U-verse TV

0

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Trending Accepted Solutions (30 days)

(1824)

Accepted Solution

Official Solution

Where is the paramount network, on uverse?

What channel is the paramount network on for Att uverse in the Houston, Texas area?

Questions

 • U-verse TV

10

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Accepted Solution

Official Solution

Uverse and Internet Standard Pricing Rates

Every year I go through the ritual of attempting to get a new promotion and every year, prior to that "wonderful experience", I try to get the standard (i.e., non-promo) rates for the TV and internet (as a bundle).  It's helps in my planning the possible price ranges and downgrade or upgrade options

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 • U-verse TV

8

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Accepted Solution

Official Solution

can anyone tell me why the Dallas Cowboys game was blacked out last night on the NFL channel?

can anyone tell me why the Dallas Cowboys game was blacked out last night on the NFL channel?  I am in San Antonio.

Questions

 • U-verse TV

8

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Accepted Solution

Official Solution

How do I add to or delete favorite channels on U-verse

When my u-verse was getting set up, the rep showed me quickly how to initially set up the favorite, what I can't figure out is how to delete from this list or add to this list - anyone know?

Questions

 • U-verse TV

7

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Accepted Solution

Official Solution

The CW channel on U-verse

I just had U-verse installed in the Clinton, MS area.  I was trying to watch the Flash and discovered The CW channel is not in this area.  Any idea why?

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 • U-verse TV

7

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