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(14846)
I cant get my main box to work

When I turn it on the tv screen says it's not able to connect to my account

Questions

 • U-verse TV

908

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Very aggravated nd will be leaving ATT as soon as im able to pay for this DRASTICALLY $500 OVER bill

I have talked to numerous agents and supervisors.  They all clearly say i am being charged for two wireless boxes and two installs when clearly i only have the base model and one wireless.  I was on chat for 4+ hours, just to lose connection and never getting a resolution. My services have been susp

Questions

 • U-verse TV

51

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0

Why does our U-verse go out every nite at 11:00.

Why does our Att U-verse go out every nite at 11:00, then goes back on and off afterwards?

Questions

 • U-verse TV

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Questions

 • U-verse TV

55

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On demand charge dispute

I am charged for on demand movie that I never ordered.How do I get this charge removed?

Questions

 • U-verse TV

61

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Accepted Solution

Missing episodes

Why are new Jeopardy! episodes not being shown on 11/26 through 11/29? The guide shows new episodes on 11/25 and 12/2 but totally skips the new episodes which should fall in between those dates, instead airing re-runs.

Questions

 • U-verse TV

52

1

0

0

Recording stops before the show ends

We have U-verse and while recording Mr. Inbetween on the FX channel, the recording always stops about 1 to five minutes before the show actually ends. We have the DVR set to record 5 minutes past the scheduled time, and it makes absolutely no difference. Subsequently I missed the ending to this seas

Questions

 • U-verse TV

122

5

0

0

U-verse TV Icons Missing

The TV icons at the bottom left of the screen are changing. Normally they are a picture of the show, but many of them now are just a little TV screen. My father doesn’t see well and depends on those icons to see what is on TV. What can we do to get them back?

Questions

 • U-verse TV

71

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0

47$ discount adding Dec 5th...

47 $ added is to snare me for a 1 year deal

Questions

 • U-verse TV

84

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Channel Guide does not work

Information on channel guide says "Getting Information". It has been on for 3 days on all  but 1 TV. I unplugged but did nothing. You can't see what is playing on a channel or content

Questions

 • U-verse TV

45

1

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Billing issue

I canceled my service in September but have been charged all the way until October 21st. How do I get the bill corrected so that I am only paying for services up until the day my service was canceled and shut off? I did not receive service until October 21st so why would I need to pay for a service

Questions

 • U-verse TV

45

1

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0

Complaint about online chat lying to me 2x.

Who do you complain to when online chat has stated that they are renewing your promotion at expiration for the same one because it’s allegedly still available but they don’t or basically lied? We were told our same promo was still available and put back on our account on online chat and over the pho

Questions

 • U-verse TV

54

1

0

0

Payment

I need to set up a future payment.

Questions

 • U-verse TV

37

1

0

0

Some channels cut sides off of picture

Come channels show complete picture.  Other channels go from top to bottom with a 4:3 aspect and cut off sides.  How can I get the sides to show?

Questions

 • U-verse TV

163

11

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Anyone else having problems signing into apps (HBO Go, for instance)?

Have noticed this morning that while attempt log in to several apps, HBO GO, MAX GO, SHO, STARZ, etc...  I’m seeing a screen that says “We're sorry.  We cannot process your request at this time.”  Is it just me?  Does the Gateway need rebooting or something our is anyone out there aware of some kind

Questions

 • U-verse TV

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(1043)
Cable and internet are out

Been without cable and internet for a few hours now. No update on how soon it will be fixed. Hate that my development only allows ATT because I prefer Comcast. They offer bette rates, better services and actually resolve my issues. Any clue when my cable will be on again

Questions

 • U-verse TV

74

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Reward

Hi,when signing up for new services I was told I would receive 250$ in rewards Visa card I did not receive 100$ of thiswhy is this?this is only reason I got cable. As I rarely use this feature. It was a great plus.

Questions

 • U-verse TV

77

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Cw

Why is cw removed? Get it together 1st a local news station now a local station? This is just a tactic to get more money from us. I will get hulu yall do too much.

Questions

 • U-verse TV

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Which U-verse packages include the DVR?

That’s about it. Thanks

Questions

 • U-verse TV

42

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ASK A QUESTION

How long does it take to restore my service after payment I paid my and still no service

Questions

 • U-verse TV

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Trending Accepted Solutions (30 days)

(1824)

Accepted Solution

Official Response

"No Info Available"

All our TV's on Uverse have "No Information Available" on the bottom of screen & "Getting Information" on all channels. The programs are there, however, there is no listing of shows or information for anything anywhere, no matter what channel or what time. Has been all day so far Wed. 1/11/17. Surel

Questions

 • U-verse TV

56

5

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Accepted Solution

Missing episodes

Why are new Jeopardy! episodes not being shown on 11/26 through 11/29? The guide shows new episodes on 11/25 and 12/2 but totally skips the new episodes which should fall in between those dates, instead airing re-runs.

Questions

 • U-verse TV

52

1

0

0

Accepted Solution

tv

Trying to watch live TV

Questions

 • U-verse TV

50

1

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Accepted Solution

How do I pre-set my U-verse TV, to record

How do I pre-set my U-verse TV, to record the Western Carolina vs Alabama, for 11/23/2019?

Questions

 • U-verse TV

49

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Accepted Solution

Official Response

Guide says "Getting Information" for every channel???

There is no program information on the Guide.  It just says Getting Information for every channel & we can't figure out how to resolve this problem

Questions

 • U-verse TV

31

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