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Learn & Troubleshoot

Learn & Troubleshoot

Learn how to fix Digital Life issues.
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I DO NOT like the new format of the web page

I just logged on to the NEW website to set my alarm and find that it has been changed.  I can not see if the alarm is set and if so, what mode it is on.  I do NOT see a place to set on unset the alarm on the site.  Who do I talk to about this?

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My home door

Hello I recently had my device on my door changed and on the app to my phone before I could unlock and lock the door but now with this new device I can’t ... how can I get that back on the app

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Alexa - Using Voice Commands

Alexa - Using Voice Commands   To start a voice command, the Alexa-enabled device must be addressed by its wake up word.  "Alexa" is the default wake-up word for Alexa-enabled devices. Your Alexa-enabled device will recognize each of your Digital Life devices by the name that you assigned to them i

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How to Connect Your Digital Life to Your Alexa

Digital Life can now be controlled by Alexa-enabled devices. To enable this feature, Digital Life has developed an additional Skill for Alexa-enabled devices which will allow Digital Life devices to be controlled by voice commands.    What You Need to Know Because your security is very important to

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Amazon Alexa is HERE!

Great news!! Digital Life now works with Amazon Alexa to automate your life. Because security is very important to AT&T Digital Life, Alexa is NOT able to disarm the Digital Life System, unlock doors, control cameras or open garage doors. You must use the Digital Life App to complete those tasks.  

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Colder weather is here, remember to change your batteries!!

When changing your Keypad 2.0 batteries, remember you must use re-chargeable batteries. Use 4xNiMH AA batteries.   Below are some video links to help walk you through changing batteries for different devices.   Keypad 2.0 - https://youtu.be/5P4dWTMx_s0 (DO NOT USE ALKALINE AA BATTERIES) Surface Sens

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Surface Sensor Battery

Need to change your surface sensor batteries? Below is a helpful video to assist you. The sensor uses a CR2032 battery. You will also need a flat head screwdriver. Also, don't forget to place your system in test mode first.   https://youtu.be/HDm3n7JaU0o?list=PLxP2-8eHxebXhoHCUgPPL955Z7zJKQZp5

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Smart Home Manager enable device

I disabled several devices this morning and now i cannot enable them. They do not even show on my device list. Called ATT twice and could not get it connected, they told me to call Samsung directly to get my Samsung phone and Iphone device connected to my wifi again. Does anyone have a suggestion on

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Running out of camera storage space? We have great news for you!

We are now offering 2 options to upgrade your camera storage space. Please call or chat into our customer support to help you upgrade today.   500mb $2.99/month 1G $4.99 / month

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Updating Your Digital Life Tablet

Digital Life has released a new update for your In Home Tablet. This update provides aesthetic and functional enhancements to improve your tablet experience.   Watch the below video to ensure your tablet has our latest update!

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Thermostat Troubleshooting

Your Solution Center offers simple steps to answer questions and resolve issues with your Digital Life thermostat.   Access Solution Center from the Menu of your Digital Life web portal or mobile app.  Select My Devices  then click on the device name for the thermostat of your choice.    Choose your

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Door Lock Issues

Solution Center can guide you through a few simple techniques to resolve many of the common issues you might experience with your Digital Life door lock.   Access the Solution Center from the Menu within the Digital Life web or mobile app.  Select My Devices  then pick the type of lock: touchscreen,

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Your App Your Way

Personalize your Digital Life app experience to best fit your lifestyle. Arrange the dashboard to have control of your favorite devices right at your fingertips and create programs that will do the work for you.   Check out these videos for some great ideas and tips to help get you started:    Digit

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Need Help With a Contact Sensor?

Solution Center can walk you through troubleshooting steps to resolve issues with your Digital Life contact sensor.   Access Solution Center from the Menu within the Digital Life web or mobile app.  Select My Devices then pick the Type of Sensor, surface or recessed.  There are pictures of each type

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Simplify Your Life

Let Digital Life take some of the hassle out of your daily routine.   Check out this video for some great ideas and tips on how to use & create programs:   Automate Your Life

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Colder weather is here, remember to change your batteries!!

When changing your Keypad 2.0 batteries, remember you must use re-chargeable batteries. Use 4xNiMH AA batteries.   Below are some video links to help walk you through changing batteries for different devices.   Keypad 2.0 - https://youtu.be/5P4dWTMx_s0 (DO NOT USE ALKALINE AA BATTERIES) Surface Sens

Questions

 • Learn

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Surface Sensor Battery

Need to change your surface sensor batteries? Below is a helpful video to assist you. The sensor uses a CR2032 battery. You will also need a flat head screwdriver. Also, don't forget to place your system in test mode first.   https://youtu.be/HDm3n7JaU0o?list=PLxP2-8eHxebXhoHCUgPPL955Z7zJKQZp5

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Thermostat Troubleshooting

Your Solution Center offers simple steps to answer questions and resolve issues with your Digital Life thermostat.   Access Solution Center from the Menu of your Digital Life web portal or mobile app.  Select My Devices  then click on the device name for the thermostat of your choice.    Choose your

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Your App Your Way

Personalize your Digital Life app experience to best fit your lifestyle. Arrange the dashboard to have control of your favorite devices right at your fingertips and create programs that will do the work for you.   Check out these videos for some great ideas and tips to help get you started:    Digit

Questions

 • Learn

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Simplify Your Life

Let Digital Life take some of the hassle out of your daily routine.   Check out this video for some great ideas and tips on how to use & create programs:   Automate Your Life

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Trending Accepted Solutions (30 days)

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Accepted Solution

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I DO NOT like the new format of the web page

I just logged on to the NEW website to set my alarm and find that it has been changed.  I can not see if the alarm is set and if so, what mode it is on.  I do NOT see a place to set on unset the alarm on the site.  Who do I talk to about this?

Questions

 • Troubleshoot

2

4

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0

Accepted Solution

Official Response

Questions about your Digital Life Controller (DLC)?

You have received an alert regarding your DLC.  Have no fear, Solution Center is here!  All you need is your Digital Life App.   From the App Menu, select Solution Center --> My Devices --> Digital Life Controller   Then choose the best solution that fits your need: How do I use Learn more about He

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