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Digital Life

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Digital Life Camera displays too dark; night vision is gone

The night vision feature on my camera has gone awry. It only shows dark at night, although it shows clearly during the day. Please assist me with a fix or setting up an appointment. Thanks

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Video Data storage

Added storage to 500 MB. Says 100% of data storage available, but in red letters are the words "you have run out of storage space?" Not sure how to handle - thanks

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Digitallife Controller and Keypad - HOW TO DISABLE

I have cancelled my service with ATT Digitallife , but the Controller is still plugged in and operating (has some green/red light flashing) and the Keypad is telling me it has a "software update in progress".    Please let me know what I should do first to disable the system; handle the Controller f

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Communication error. DLC lights off

I bought a house and it came with digital life. Previous owners canceled service and I was using it as local alarm. (Chimes, smoke sensors, open/close door beeps).  Alarm went off and I did not know pin number and unplugged it. Now key pad says communication error and nothing works anymore.   How ca

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Digital Life System Jam Detected

Almost everyday my Control Panel says " Digital Life System Jam Detected" and then at the same time it says " Digital Life System Restore". This happens at random times throughout the day and has been going on for several months. Service techs tell me it's outside inference and there is nothing they

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+6 months waiting on a replacement battery

Started getting the low battery chirp in Feb 2019. Tried ordering replacement battery through the Digital Life App to no avail. Called DL next and was informed that the replacement batteries were on back order. Waited until first of September and called DL, this time was told should receive between

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Manually open garage

What do I need to do to manually lift garage door since cable pulley broke on garage door.

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Moving...on

I decided to go another direction with my home security.  I called to get the service disconnected and had the most frustration experience I’ve ever had with a customer service representative.  I did not wish to share my new security system plans with AT&T. Suffice it to say I am getting more for le

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Why doesn't the App notifiy when there is an Alarm

We had our alarm go off while we were on vacation. Fortunately it was a false alarm because the window sensor fell off when the adhesive fell off. AT&T said they called us but we did not receive a message or voice mail even though they had the right number. I thought the App would notify us an alarm

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Can’t log in

I haven’t been able to log in for hours is app or website. Tried resetting my password...nothing.

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Locally arm my home without monitoring

For personal reasons, we decided to cancel our monitoring with ATT Digital Life yesterday.  I was under the impression that my equipment would still function locally (ie. I could still set an alarm for my house & an alarm would sound locally if someone came in, just wouldn't be "Monitored"), but hav

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Invasion of privacy

How can my neighbor have access to my video cameras and I can't new homeowner that sucked up invasion

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No push notification alert sounds

Ever since we were forced to go to the push notifications, I get no sound notifications when something happens. I used to get an immediate text message when anything moved within the camera range. I have uninstalled an reinstalled the app. That did at least fix the delay problem. Prior to that somet

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Push notifications not working

Since you stopped using SMS, I get no alerts at all relating to motion at the camera above my front door.  Push notifications are enabled, SMS is disabled, but nothing.  If we can't get this fixed, I'm cancelling my service to Digital Life.  Camera notifications are one of the main reason I have the

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How do I get a replacement for a damaged camera?

How do I get a replacement for a damaged camera?

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reset protection recovery key

hi guys, i have Microsoft 640 LTE branded by at&t. i just reset it and i can use it. how do i get rid of the protection recovery key

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Apple HomeKit

Will Digital Life ever work with HomeKit?  Geesh, I am so jealous of all my friends who have been able to integrate HomeKit and use with their security/automation systems.

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Can't sign into email, says password is invalid

I have had my yahoo account since I was 13 years old and I know the password. On my phone, computer and any other device, it is asking me to log in to my account. It keeps telling me my password is invalid, but I know it is the right password. The notifications for my yahoo account still pop up on m

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Baby Monitor

I was given a baby monitor with no instructions.  I'm trying to find info. on line!  It looks like a SMART LINK monitor, after searching pictures.  Anyone know where to get this information?

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directtv now closed caption

closed caption is froze up on local channels only

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Trending Accepted Solutions (30 days)

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Touch ID 'Great News' screen stuck?

When I open my DigitalLife app on my iPhone 6 the great news page pops open and stays there- there is nothing to hit to move on to my app? I can't use my app at all. I removed the app and redown loaded- same thing! Help I use my app all the time! Frustrated!

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Master code for deadbolt

How do I change my master code for my deadbolt?

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Disable door chime

How is the door chime function turned off?  I don't want the chime to sound when the doors open and close.

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Battery replacement

How do you change the batteries in the glass shatter monitor

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Program to turn off alarm when the key code unlocks door

How do I create a program to turn off the alarm when the entry door is unlocked using the keypad. I have a program for the master code that perform this function but I want to use this functionality for other profiles.

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