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Digital Life

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(4764)
Horrible Disservice!!!!

AT&T locked my family in our home and refused to resolve the issue with their lock. Further communications were met with interactions from their dishonest and ‘less than intelligent’ support team who lied about billing adjustments etc.  the BBB has been informed and their is a document being prepare

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Very long open/close delay in the garage controller via the app

Does anyone else have this issue? It just started doing this about a week ago and Ive had them reset the controller online but it still does it. It used to work instantly but now its delayed by sometimes up to 10 minutes after I've left the house, leaving the garage open. I quit using it for obvious

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Alerts broadband

System works and I just set my alarm on and tv working and Internet working and security system on. But alert says not working?i don’t want to pay $100 for a technician. Help please.

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51

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Lost contact sensors

I am creating a new custom program and it seems i lost the contact sensors in the device list since i reinstalled the app to resolve the push notification issue. I can only see doorlock, camera and DL system in device list.

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Notifications not working

Notifications when my camera is tripped not working since I switched over today. Deleted app twice - nothing. Program ran multiple times , live working, restarted phone etc etc! Did live chat nothing worked!! Don’t tell me I have to change something that works (texts)!to something that doesn’t and y

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54

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DL equipment

I bought a house in 2015 and had the equipment installed with a new account. after the contract was done 2 years later, I canceled the account. I now want to re-open the account with the same name and address and was advised i cannot do that and have to have everything re-installed. I’m the original

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Accepted Solution

Am I rational?

I live in a middle class (city worker) neighborhood in Chicago, we are blessed. Recently, There have been a few burglary attempts or at least assumed burglaries in my neighborhood. Should I be concerned? What should I do? Could I get AT&T Digital Life to help organize my neighborhood? How? I am an a

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Accepted Solution

Equipment

We have moved and have a lot of digital life equipment. What can we do with it?

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58

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On Replacing Windows. How do I move sensors from old to new?

I will be replacing the windows at my house, and I would like to know how to remove the sensors from the old windows and put them on the new windows

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Oc432 camera login

I have a oc432 camera I can see video from it on my iPad but can not login, where can I find the login info., or reset the password? Thanks

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55

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1/2 Service OUT Going on TWO Days!!

Amazes me ATT takes down app going on TWO days during peak times. And we still have to pay for “full service”. What is going on??!! You have the worse customer service with your outsource people too.

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System Outage On Black Friday?

Being a holiday weekend who decides to roll out a system outage for digital life? It’s been out since 7cst and it’s 11:30cst with no resolve. We had family over and we couldn’t use any of our smart devices like smart plugs etc to control our holiday decorations and other items. Why aren’t these outa

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140

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Rolling app maintenance window

Just trying to get a idea of when this rolling window is going to be finished, I’d really like to have access to my system via the app

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141

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Unannounced “Maintenance” - system unavailable 11/29

I had to disarm my system and check device logs (videos) this morning.... Without any notice, ATT decided to disable my system during the busiest time of the month/year. I can’t disarm remotely to let guests in to my house, or see if a delivery has arrived. At least I have a status message so I don’

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332

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Using Alexa with Digital Life

I have used Alexa with my Digital Life for well over a year now.  All of a sudden it has stopped working.  I have reset Digital Life, Unlinked and re-linked to Alexa and reset Alexa many times.  It won’t come back online.  HELP!

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559

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(756)
Horrible Disservice!!!!

AT&T locked my family in our home and refused to resolve the issue with their lock. Further communications were met with interactions from their dishonest and ‘less than intelligent’ support team who lied about billing adjustments etc.  the BBB has been informed and their is a document being prepare

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66

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0

Y-injection cable

Where can get a y-injection cable to pair Poe rp131 and outside camera OC432

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53

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how do I activate bing doorbell and camera

I just need to make sure its working

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183

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Official Response

Is it possible to program light to come on for a specific amout of time?

I have a program created for my rear flood lights to come on from sunset to sunrise when a camera detects motion.  Is it possible to create the same program with the flood lights only staying on for 10 minutes?  I really don't want the lights to stay on all night and annoy my neighbors if I am not h

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101

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Controller.

Msg. Alarm not sent. Keeps appearing on my screen. How do I erase it?

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Trending Accepted Solutions (30 days)

(374)

Accepted Solution

Official Response

AT&T Router Change

I recently swapped out my old router for the latest high speed router offered from the Xfinity store. I had to enter my new password for all my devices after the change i.e. cell phones, computers, etc. Are there changes required at the AT&T My Digital Life center? If so, where do I find the setting

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504

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Accepted Solution

Home page

How do I move my thermostat to the home page

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458

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Accepted Solution

Cameras not recording

Within the last week or so my two cameras have suddenly stopped recording video. They will not record video upon motion or via program nor will they record manually. Both cameras continue to work as live feeds. Also they do not capture snapshots.  There is storage space available and I have deleted

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264

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Accepted Solution

Terrible service from digital-life agents.

I live in Flint, Michigan and it is a very high crime area.  I have had too many problems with my service were I cannot access my alarm by the key pad or my cell phone because the system continues to go off line.  I was told that I cannot get a tech for 2 weeks. I cancelled my service!

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197

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Official Response

Is it possible to program light to come on for a specific amout of time?

I have a program created for my rear flood lights to come on from sunset to sunrise when a camera detects motion.  Is it possible to create the same program with the flood lights only staying on for 10 minutes?  I really don't want the lights to stay on all night and annoy my neighbors if I am not h

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